Terms of service

Terms of Service – Nila Prime

Last updated: March 29, 2026
Sharp. Reliable. Fair.

This website is operated by Nila Prime. Throughout the site, the terms “we”, “us” and “our” refer to Nila Prime.

By accessing or using www.nilaprime.com, including all information, tools, and services (the “Service”), you agree to be bound by the following Terms of Service.

1. Shopify Platform

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

2. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your province or territory.

You may not use our products or services for any illegal or unauthorized purpose.

You must not transmit any viruses or malicious code.

3. Products & Orders

We strive to provide accurate product descriptions and images. However, we do not guarantee that all information is complete, accurate, or error-free.

We reserve the right to:

Refuse or cancel any order
Limit quantities per customer
Modify or discontinue products at any time
Cancel orders suspected of fraud or unauthorized activity

4. Pricing & Payments

All prices are listed in CAD unless otherwise stated.

We reserve the right to change prices at any time without notice.

Payments are processed securely through third-party providers.

5. Accounts & Security

If you create an account, you are responsible for:

Maintaining confidentiality of your account
All activities under your account

We reserve the right to suspend or terminate accounts suspected of misuse or fraud.

6. Shipping & Delivery

Shipping times are estimates and not guaranteed.

We are not responsible for delays caused by carriers, customs, or external factors.

Once an order has been shipped, it cannot be modified or cancelled.

7. Returns & Refunds

All sales are final unless otherwise stated.

Returns or refunds are only accepted in cases of defective or incorrect items.

Please refer to our Refund Policy for full details.

8. Accuracy of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated.

9. Intellectual Property

All content on this site — including text, images, branding, and logos — is the property of Nila Prime and may not be used without written permission.

10. Third-Party Tools & Links

We may provide access to third-party tools or links. These are provided “as is” without warranties.

We are not responsible for third-party content, services, or policies.

11. Prohibited Uses

You are prohibited from using the site for:

Illegal activities
Fraud or misleading practices
Violating intellectual property rights
Uploading malicious code
Collecting personal data of others

We reserve the right to terminate access for violations.

12. Disclaimer of Warranties

All services and products are provided “as is” and “as available”, without any warranties of any kind.

13. Limitation of Liability

Nila Prime shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services or products.

14. Indemnification

You agree to indemnify, defend, and hold harmless Nila Prime from any claims, damages, or expenses arising from your use of the site or violation of these Terms.

15. Termination

We reserve the right to terminate or suspend access to our services at any time without notice if these Terms are violated.

16. Force Majeure

We are not liable for delays or failure to perform due to events beyond our control, including natural disasters, strikes, or transportation disruptions.