Refund policy

Last updated: April,05,2026
Sharp. Reliable. Fair.

At Nila Prime, we specialize in carefully curated, professional-grade nail tools and supplies intended for salon use and experienced nail technicians. Due to the hygienic nature of our products and to maintain strict quality control, we operate under a strict final sale policy.

By placing an order on www.nilaprime.com, you acknowledge and agree to the terms outlined below.

1. Final Sale Policy

All sales are final.

We do not accept returns, refunds, or exchanges once an order has been processed and shipped, except in limited cases outlined in this policy and at our sole discretion.

2. Limited Exceptions (Case-by-Case Basis)

In rare circumstances, exceptions may be granted at the sole discretion of Nila Prime.

Eligibility for any exception is not guaranteed and will be evaluated individually based on:

Product condition
Timing of request
Nature of the issue

Any approved return will be issued strictly as store credit, not a refund.

3. Product Accuracy & Color Disclaimer

Customers are responsible for reviewing product details prior to purchase.

Please note:

Colors may vary slightly due to lighting, screen settings, and manufacturing variations
Product names or descriptions may not always reflect exact shades or finishes

Nila Prime is not responsible for perceived differences in color or appearance.

4. Professional Use Disclaimer

Many products sold by Nila Prime are intended for professional use only.

By purchasing from our store, you acknowledge that:

You possess the necessary training, knowledge, and experience
You assume full responsibility for the proper use of the products

Nila Prime is not liable for:

Misuse
Improper application
Adverse reactions
Results inconsistent with expectations

5. Hygiene & Safety Policy

Due to hygiene and safety regulations, we do not accept returns for any products that are:

Opened or used
Removed from original packaging
Consumable or single-use items (including but not limited to: nail files, drill bits, buffers, disposable tools)
Products exposed to salon or personal use environments

This policy is strictly enforced to protect all customers.

6. Condition Requirements for Any Approved Return

If an exception is granted, the item must be:

Unused
Unopened
In original packaging
In resellable condition

Any item that does not meet these conditions will be rejected.

7. Damaged, Defective, or Incorrect Items

If you receive:

A damaged item
A defective product
An incorrect item

You must report the issue within:

48 hours of delivery confirmation (for shipping damage or wrong items)
5–7 days (for manufacturer defects)

📧 Contact: hello@nilaprime.com

Required Information:

Order number
Full name
Description of the issue
Clear photos of the product and packaging

8. Claim Review Process

Claims are reviewed within 5–10 business days
Additional information may be requested
Nila Prime reserves the right to approve or deny any claim

If approved:

Replacement OR
Store credit will be issued

Refunds to the original payment method are not provided.

9. Fraud Prevention & Abuse Protection

To protect our business and customers:

We reserve the right to delay claim processing if fraud is suspected
We may deny claims that appear abusive, repetitive, or inconsistent
Returned items may be inspected before approval

10. Order Responsibility

Customers are fully responsible for:

Selecting correct products
Reviewing quantities
Providing accurate shipping information

By placing an order, you confirm that:

You have reviewed your order and agree to these terms.

Nila Prime is not responsible for errors made during checkout.

11. Shipping & Liability

Once an order has been shipped:

It cannot be cancelled
It cannot be modified

Nila Prime is not responsible for:

Shipping delays
Customs processing delays
Carrier-related issues
Lost or stolen packages after confirmed delivery

12. Damage During Transit

While we take care in packaging orders, once a shipment is handed to the carrier:

The carrier assumes responsibility
Customers may be required to file claims directly with the carrier

We may assist by providing documentation if needed.

13. Returned to Sender / Refused Shipments

Orders may be returned to us due to:

Incorrect or incomplete address
Failure to receive the package
Refusal at delivery
Unpaid customs duties

In such cases:

Shipping fees are non-refundable
Return shipping and handling costs may be deducted
Store credit may be issued at our discretion

14. Incorrect Address Disclaimer

Nila Prime is not responsible for orders shipped to incorrect addresses provided by the customer.

15. Customs & Import Duties

For international orders:

All duties, taxes, and import fees are the responsibility of the customer
These charges are non-refundable

16. Returned Packages Liability

We are not responsible for:

Lost return shipments
Stolen return packages
Damage occurring during return transit

Customers must retain proof of shipment and tracking information.

17. Agreement to Terms