Shipping policy
🚀 Shipping Policy – Nila Prime
Last updated: April,05, 2026
Sharp. Reliable. Fair
At Nila Prime, we specialize in sourcing high-quality, professional nail tools directly from trusted suppliers. This allows us to provide carefully selected products at fair, wholesale-level pricing.
By placing an order on www.nilaprime.com, you agree to the terms outlined below.
1. Order Processing
All orders are processed within 1–10 business days (excluding weekends and holidays).
Orders placed after our daily processing cut-off time may be processed on the next business day.
Due to our sourcing model, certain products may require additional preparation time prior to shipment to ensure:
- Product quality
- Order accuracy
- Professional standards
2. Estimated Delivery Times
Estimated delivery times after shipment:
- Ontario: 1–21 business days
- Rest of Canada: 2–21 business days
⚠️ These are estimates only and are not guaranteed.
3. Sourcing & Fulfillment Model
Some items may be sourced after your order is placed.
This allows us to:
- Maintain access to professional-grade products
- Offer competitive pricing
- Ensure product quality
4. Shipping Rates
Shipping rates are calculated at checkout based on:
- Order size
- Weight
- Destination
- Carrier rates
Flat-rate shipping may apply to certain orders depending on location and product type.
Shipping rates are subject to change without notice.
5. Shipping Delays
Delays may occur due to factors beyond our control, including:
- Carrier delays
- Weather conditions
- Customs processing
- High shipping volumes
Nila Prime is not responsible for such delays.
6. Shipping Responsibility & Liability
Once an order has been shipped:
- The shipping carrier assumes responsibility for delivery
- Nila Prime is not liable for:
- Shipping delays
- Lost packages in transit
- Carrier-related issues
We will assist with tracking and provide support where possible.
7. Lost or Stolen Packages
If tracking indicates that a package has been delivered, it is considered successfully delivered.
Nila Prime is not responsible for:
- Lost packages after delivery
- Stolen shipments
In certain cases, we may request:
- Proof of claim
- A police report
8. Delivery Confirmation
Carrier tracking and delivery confirmation will be considered valid proof of delivery.
9. Split Shipments
Orders may be shipped in multiple packages depending on:
- Product availability
- Supplier fulfillment
- Logistics
Each shipment will include its own tracking information.
10. Incorrect Address Disclaimer
Customers are responsible for providing accurate shipping information.
Nila Prime is not responsible for:
- Incorrect or incomplete addresses
- Failed delivery attempts due to customer error
11. Order Changes & Cancellation
Once an order has been processed or shipped:
- It cannot be modified
- It cannot be cancelled
12. Returned to Sender / Undeliverable Orders
Orders may be returned due to:
- Incorrect address
- Failure to receive the package
- Refusal of delivery
- Unpaid customs duties
In such cases:
- Shipping fees are non-refundable
- Return shipping and handling fees may be deducted
- Store credit may be issued at our discretion
13. Customs, Duties & Taxes
For international orders:
- Duties, taxes, and import fees are the responsibility of the customer
- These charges are determined by the destination country
14. Oversized, Heavy, or Special Items
Certain products may require additional shipping fees due to:
- Size or weight
- Special handling requirements
- Hazardous or regulated materials
We reserve the right to adjust shipping costs and will notify customers if necessary.
15. Bulk & Wholesale Orders
For bulk or wholesale orders, we may offer customized shipping arrangements.
16. Fulfillment Method (No Local Pickup)
All orders are fulfilled through our shipping network and delivered directly to customers.
Local pickup is not available at this time.
17. PO Box Deliveries
Some carriers may not be able to deliver to PO Box addresses.
Customers are responsible for ensuring compatibility.
18. Contact
For shipping-related inquiries: